Shipping, Returns & Refund Policy
Last updated: November 2026
Every Numbered Steps item is printed especially for you after your order is placed. Because our products are made to order, production takes a little time and our return policy works differently from that of a traditional retail store.
Shipping
Where we ship
We currently ship within the United States.
Production time
Most orders are produced within 1–3 business days before shipping. Production may take longer during holidays, promotions, periods of high order volume, or circumstances outside our control.
Shipping and delivery
After production is complete, delivery typically takes approximately 3–6 business days, depending on the destination and shipping carrier.
You will receive tracking information by email once your order ships.
Delivery dates are estimates and are not guaranteed.
Shipping cost
Shipping is free on U.S. orders of $50 or more. Shipping rates for orders under $50 are calculated at checkout.
Order Delays
If we expect your order to ship later than the timeframe stated above, we will contact you with an updated estimate and any available options.
Address Changes & Order Cancellations
Please carefully review your shipping address and order details before completing your purchase.
If you notice an error, contact us as soon as possible at support@numberedsteps.com.
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once production has begun.
Once an order has shipped, we cannot change or reroute the delivery address.
Numbered Steps is not responsible for delivery problems caused by an incorrect or incomplete address entered at checkout.
Lost Packages
If your tracking information shows no movement for 10 business days, or your package appears to have been lost in transit, contact us at support@numberedsteps.com with your order number.
We will review the shipment with the carrier and work with you toward an appropriate resolution.
Damaged, Defective, Misprinted, or Incorrect Items
We want every Numbered Steps order to arrive correctly.
If your item arrives damaged, defective, misprinted, or you receive an item different from what you ordered, contact us within 30 days of delivery at support@numberedsteps.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the problem
Once the issue has been verified, we will generally provide a replacement at no additional cost.
In most cases, you will not need to return the original item.
If a replacement cannot be provided, we may issue a full refund to your original payment method.
Wrong Size, Color, or Change of Mind
Because every item is printed on demand specifically for your order, we do not accept returns, refunds, or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Change of mind
- Personal preference
Please review the product description and size chart carefully before ordering.
If you have questions about sizing before purchasing, email us at support@numberedsteps.com and we’ll be happy to help.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund has been processed by Numbered Steps, your bank or payment provider may take approximately 5–10 business days to post the credit to your account.
Original shipping charges, when applicable, are generally non-refundable unless the refund results from an error by Numbered Steps or a damaged, defective, misprinted, or incorrect product.
Questions?
We’re here to help.
Email us at support@numberedsteps.com with your order number and any questions about your purchase.
We read every message and will work to resolve legitimate order issues as quickly as possible.
The Numbered Steps Team
