Numbered Steps • Here to help
Frequently Asked Questions
Questions about sizing, shipping, or your order? Find answers below so you can take your next step with confidence.
How do I choose the right size?
Check the sizing information on the product page before ordering. For the best fit, compare the measurements with a similar item you already own. Fit and available sizes can vary by product.
What materials are your products made from?
Materials vary by product and color. Check the product description for fabric composition, fit, and care information for your chosen item.
When will my order arrive?
Delivery timing includes both production and shipping. Check the product page and checkout for available estimates. Once your order ships, use the tracking information to follow its progress.
How much does shipping cost?
Available shipping options and charges are shown at checkout before you place your order. Any applicable shipping promotion will also be reflected there.
How can I track my order?
Look for your shipping confirmation email for tracking details. If you cannot find it, check your spam or junk folder. Contact us if you need help locating your order information.
Can I change or cancel my order?
Contact us with your order number before 8:00 p.m. Eastern Time on the day you place your order. Requests are subject to review and confirmation; sending a request does not guarantee a change or cancellation.
All orders are sent to production at 11:59 p.m. Eastern Time on the day the order is placed. Changes and cancellations are unavailable once production begins.
Orders placed after 8:00 p.m. or on weekends may enter production before we can review your request. Please double-check your size, color, and shipping address before completing your purchase.
What are your customer support hours?
Our regular support hours are Monday–Friday, 9:00 a.m.–8:00 p.m. Eastern Time. You can contact us anytime, and we’ll respond during our next support hours. We also check messages on weekends as availability allows.
Support hours are subject to change.
What if my item arrives damaged or incorrect?
Please contact us with your order number, a description of the issue, and clear photos of the item. Review our Return Policy for reporting deadlines and eligibility.
What is your return policy?
Please read our Return Policy for current return and refund terms, including eligibility and how to request assistance.
How should I care for my apparel?
Follow the care label included with your garment. For printed apparel, turning it inside out before washing can help protect the design. Avoid ironing directly over prints.
Which payment methods do you accept?
The payment methods available for your order are displayed at checkout. Select your preferred option there to complete your purchase.
Still have a question?
We’re here to help you with your next step.
Monday–Friday, 9:00 a.m.–8:00 p.m. Eastern Time.
Contact us anytime. We also check weekend messages as availability allows.
Support hours are subject to change.
